Refund Policy for Pet Tags
Pawprint Pet Tags guarantees all tags against breakages and engraving fading for 1 year.
This however does not include the split ring. We also send a larger split ring with all large pet tags to help you attach these to those thicker collars. This helps with the smaller split ring stretching when attaching to the collar.
Pawprint Pet Tags may request a photo for any guarantee replacements
While we check every order for the correct engraving, colours and sizes, mistakes can happen. If we have fulfilled your order incorrectly please let us know and we will happily replace this for you free of charge.
Please contact us within 30 days if your order has not arrived within 14 business days for us to investigate.
If you have submitted the incorrect address on your order and the tag is returned to us, we can resend this for the cost of the postage and envelope fee.
If you have submitted the incorrect address on your order and the tag is not returned to us, we can resend this for a 30% discount.
Please contact us through the contact us form located on the Navigation bar above our banners.