FAQ for Pawprint Pet Tags
All Pet Tags include free engraving and free Australian postage.
There is an option to pay for tracking or express post for Australian orders. Tracking is recommended during this busy time with Australia Post.
Shipping rates overseas now has to be a parcel due to CoVID-19 - prices start from $14 AUD depending on your location. We have now had to also limit our countries we can ship to. Sorry for any inconvenience.
** Currently we have a Buy 1 Get 1 Free on a range of Tags **
These discount will automatically be applied on check out.
Engraving for these tags is only a Name and Phone Number
These discounts apply on :
- Peace Tags
- Clover Tags
- Football Tags
- Single Bone Tags
- Bone n Bowl Tags
- Dog House Tags
- Bit Coin Tags
- Flag Tags
- Replica Tags
- Donut Tags
- Sparkle Yin Yang Tags
- Sparkle and Metallic Crossbone Tags
- Purple, Black, Metallic Purple Hearts
How quickly will you process my order ?
We strive to post all orders within 1 business day. Australia Post operates Monday to Friday.
How long will it take for my order to arrive ?
** Due to COVID 19, Australia Post has advised there are postage delays of up to 7 days. Express post is an option for Australian orders on checkout if you need this quicker.
Australian orders are sent via Australia Post and should arrive within 2-6 business days.
Australian customers can select Express Post at checkout for $9.95 and will arrive the next business day if within the Australia Post Express Post network.
International orders are sent First Class Airmail and then within your countries Postal Service and should arrive within 5-12 business days depending on your location.
If your order has not arrived within 14 business days, please contact us so we can investigate.
How do I place an order ?
Find the Pet Tag you like, select the size if applicable and then include your engraving details required on the back of the pet tag.
Select quantity and Add To Cart. If you are only purchasing one dog tag, then go to your cart in the top right hand corner and proceed to checkout. Otherwise please continue shopping.
How do I pay?
When you have finished placing your order, you just proceed through the shopping cart located at the top right hand side of our web page.
Payment is via credit card through Shopify's Secure payment gateway.
Can I phone or email my credit card details?
For your security we do not accept phone orders. We do however, accept orders via email or mail. All you need to do is contact us to find out more.
Do you accept Direct Deposit?
Yes, we can accept Direct Deposit for Australian customers only.
We can accept Direct Deposit for New Zealand Customers upon request
For Australian Direct Deposit - details will appear in checkout if you select Direct Deposit.
For International customers we can only accept credit card payments.
I would like to order a large amount of pet id tags for a community group, animal shelter or fund-raising event. Can you help?
Yes, please contact us to discuss what you would like to order. We offer discounts for depending on the size of the order. We can also donate Gift Cards for raffle prizes.
We especially like working with animal shelters and other non-profit organizations.
I'm an international customer, can I purchase items off you?
Absolutely, we have specialise in selling internationally.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
If you have any questions that aren't listed, we would love to hear from you. Please use the contact us form and we will be more than happy to help you.